Terms of service

TERMS OF SERVICE

Effective Date: September 5, 2026

Welcome to The Humble Bake House.

These Terms of Service ("Terms") govern your access to and use of the The Humble Bake House website, online store, and related services (collectively, the "Services"). The terms "The Humble Bake House," "we," "us," and "our" refer to Paolo Capuli's Humble Bake House, operating in Makati City, Philippines.

By accessing our website, placing an order, or using any of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

1. USE OF OUR WEBSITE

You may use our website and Services only for lawful purposes and in accordance with these Terms.

When placing an order or providing information to us, you agree that the information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of our website and for all activities conducted through your account.

You must not use our website to:

  • Engage in any unlawful, fraudulent, or harmful activity;

  • Interfere with the operation or security of our website;

  • Attempt to gain unauthorized access to our systems or accounts;

  • Copy, reproduce, scrape, or commercially exploit our website content without our permission;

  • Upload malicious software, viruses, or other harmful code; or

  • Misrepresent your identity or provide false information.

We reserve the right to restrict or terminate access to our Services if we reasonably believe these Terms have been violated.

2. OUR PRODUCTS

The Humble Bake House specializes in artisan sourdough breads, pastries, waffles, and other freshly prepared baked products.

Because our products are handmade and produced in small batches, there may be natural variations in:

  • Shape;

  • Size;

  • Color;

  • Texture;

  • Crust development;

  • Scoring patterns; and

  • Overall appearance.

These variations are normal characteristics of handmade and naturally fermented products and are not considered defects.

Product photographs displayed on our website are for illustration purposes. Actual products may vary slightly from the photographs.

We reserve the right to modify product ingredients, recipes, product descriptions, availability, and pricing when reasonably necessary.

We may also discontinue products or limit quantities without prior notice.

3. INGREDIENTS AND ALLERGENS

Our products may contain or come into contact with common allergens, including but not limited to:

  • Wheat and gluten;

  • Milk and dairy products;

  • Eggs;

  • Nuts and tree nuts;

  • Seeds; and

  • Other ingredients that may cause allergic reactions.

Although we take reasonable precautions in preparing our products, our kitchen handles various ingredients and we cannot guarantee that any product is completely free from allergens or cross-contact.

If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please contact us before placing your order.

You are responsible for informing us of relevant allergies or dietary restrictions. We cannot accept responsibility for an allergic reaction resulting from information that was not disclosed to us or from unavoidable allergen cross-contact.

4. ORDERS AND PRE-ORDERS

Most of our products are made in small batches and are offered through a pre-order system.

When you place an order through our website, you are requesting to purchase the selected products for the specified date or fulfillment schedule.

An order is considered confirmed only after:

  1. Your order has been successfully submitted;

  2. Payment has been successfully received or otherwise confirmed; and

  3. We have issued an order confirmation or otherwise confirmed your order.

We reserve the right to decline, modify, or cancel an order when necessary, including in circumstances involving:

  • Product availability;

  • Payment issues;

  • Incorrect pricing or product information;

  • Delivery limitations;

  • Suspected fraudulent activity; or

  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the amount paid for the cancelled order.

Please carefully review your order, including the products, quantities, fulfillment date, delivery information, and contact details before completing your purchase.

5. ORDER CHANGES AND CANCELLATIONS

Because our products are prepared specifically for our scheduled bake days and are made in limited quantities, cancellation or modification of orders may not be possible once preparation has begun.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before the order enters production, but we cannot guarantee that changes or cancellations can be accommodated.

For specific refund and cancellation rules, please refer to our Refund and Cancellation Policy.

6. PRICES AND PAYMENT

All prices displayed on our website are in Philippine Pesos (PHP) unless otherwise stated.

Prices may change from time to time. The applicable price is the price displayed at the time your order is placed.

We may offer discounts, promotions, vouchers, or special offers. These may be subject to additional terms and conditions.

We accept the payment methods made available through our website, which may include credit or debit cards and other available payment providers.

For orders arranged directly with us, we may also accept payment methods such as GCash, Maya, or bank deposit, subject to our confirmation.

You agree to provide accurate and complete payment and contact information necessary to process your order.

7. BAKING SCHEDULE AND PRODUCT AVAILABILITY

Our products are prepared according to our baking schedule and production capacity.

Because sourdough requires extended fermentation and our products are produced in small batches, product availability may be limited.

Our usual baking schedule may include Tuesdays, Thursdays, and Saturdays, but this may change due to holidays, operational requirements, ingredient availability, or other circumstances.

An order placed for a particular date is subject to our confirmation and available production capacity.

We will make reasonable efforts to fulfill confirmed orders as scheduled.

8. PICK-UP AND DELIVERY

Customers are responsible for providing accurate delivery and contact information.

Delivery times provided by us or our delivery partners are estimates and may be affected by:

  • Traffic;

  • Weather;

  • Delivery volume;

  • Courier availability;

  • Incorrect or incomplete addresses;

  • Recipient availability; or

  • Other circumstances outside our reasonable control.

We are not responsible for delays caused by independent delivery providers or circumstances beyond our reasonable control.

If you provide an incorrect address or are unavailable to receive your order, additional delivery charges or other arrangements may apply.

Once an order has been properly handed over to the customer or designated recipient, responsibility for the product passes to the recipient.

For best quality, customers should follow the storage instructions provided with their products.

9. PRODUCT QUALITY AND FRESHNESS

Our products are freshly baked and are intended to be consumed while fresh or stored according to the instructions provided by The Humble Bake House.

Natural variations in sourdough products, including differences in crust color, crumb structure, air pockets, scoring, and shape, are inherent to artisan baking.

Such variations do not necessarily indicate a product defect.

If you believe that you received an incorrect, damaged, or defective product, please contact us as soon as reasonably possible after receiving your order and provide photographs and relevant order details so that we can investigate the concern.

10. REFUNDS, RETURNS AND EXCHANGES

Because our products are freshly baked food products, we generally do not accept returns or exchanges once an order has been fulfilled.

If you receive:

  • The wrong product;

  • A missing product;

  • A product that is materially damaged upon delivery; or

  • A product with a significant quality issue,

please contact us promptly.

Any refund, replacement, store credit, or other remedy will be evaluated on a case-by-case basis in accordance with our Refund and Cancellation Policy and applicable Philippine law.

Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.

11. INTELLECTUAL PROPERTY

All content appearing on our website and Services, including but not limited to:

  • The Humble Bake House name and logo;

  • Product names and descriptions;

  • Photographs;

  • Graphics;

  • Designs;

  • Text;

  • Videos;

  • Marketing materials; and

  • Other original content

is owned by or licensed to The Humble Bake House and is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

12. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a review, testimonial, photograph, suggestion, comment, or other feedback to us ("Feedback"), you grant The Humble Bake House permission to use, reproduce, publish, display, and share that Feedback for business, marketing, and promotional purposes.

We may edit or remove Feedback that we reasonably consider unlawful, offensive, misleading, defamatory, inappropriate, or in violation of another person's rights.

You represent that you have the necessary rights to any content you submit to us.

You should not submit confidential or sensitive personal information in a public review or comment.

13. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services and platforms, including payment processors, delivery providers, website applications, analytics tools, and other services necessary to operate our online store.

Our website is powered by Shopify.

Third-party services operate under their own terms and privacy policies. We are not responsible for the availability, content, policies, or actions of third-party services beyond our reasonable control.

14. PRIVACY

Your use of our Services is also subject to our Privacy Policy.

We may collect and process personal information necessary to process orders, arrange deliveries, communicate with customers, provide customer support, improve our Services, and comply with applicable legal requirements.

We will handle personal information in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

15. PROHIBITED ACTIVITIES

You agree not to use our website or Services to:

  • Violate any applicable law or regulation;

  • Commit fraud or engage in deceptive activities;

  • Interfere with the operation of our website;

  • Attempt to access systems or information without authorization;

  • Introduce viruses, malware, or other harmful code;

  • Scrape, copy, or systematically collect information from our website without permission;

  • Impersonate another person or entity;

  • Use our Services to harass, threaten, or abuse our staff, customers, or other persons; or

  • Engage in any activity that could reasonably damage The Humble Bake House, our customers, or our Services.

We reserve the right to restrict or terminate access to our Services where reasonably necessary.

16. DISCLAIMER

To the fullest extent permitted by applicable law, our website and online Services are provided on an "as available" basis.

We make reasonable efforts to ensure that information on our website is accurate and current. However, we do not guarantee that our website will always be uninterrupted, error-free, or completely accurate.

We also do not guarantee that products will be available at all times.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under Philippine law.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Humble Bake House will not be liable for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, courier failures, weather conditions, power interruptions, natural disasters, or other unforeseen events.

Our liability in relation to a specific order will, to the extent permitted by law, be limited to the amount actually paid by you for the affected product or order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. EVENTS BEYOND OUR CONTROL

We will not be responsible for failure or delay in fulfilling our obligations where such failure or delay is caused by circumstances beyond our reasonable control.

These circumstances may include:

  • Severe weather;

  • Natural disasters;

  • Fire;

  • Flood;

  • Power or utility interruptions;

  • Transportation disruptions;

  • Government restrictions;

  • Public emergencies;

  • Supplier disruptions;

  • Equipment failure; or

  • Other unforeseen events.

Where reasonably possible, we will notify affected customers and work with them to arrange an appropriate alternative, rescheduling, refund, or other solution.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, legal requirements, or operating practices.

The most current version will be posted on our website with the applicable effective date.

Your continued use of our website after updated Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue in full force and effect.

21. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any dispute arising from or relating to these Terms or our Services shall be subject to the applicable laws and jurisdiction of the Philippines, without prejudice to any rights or remedies available to consumers under applicable law.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund and Cancellation Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and The Humble Bake House regarding your use of our Services.

If there is a conflict between these Terms and a specific policy applicable to a particular transaction, the specific policy may govern that transaction to the extent of the conflict.

23. CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our Services, please contact us:

The Humble Bake House
Paolo Capuli's Humble Bake House
4386-F Montojo Street
Barangay Tejeros, Makati City, 1204
Philippines

Email: mailbox@thehumblebakehouse.com
Phone: +63 917 307 6766

DTI Business Name Registration No.: 7904186
BIR TIN: 315-401-374-00000

Last Updated: September 5, 2026